Step One: 

Make sure the printer settings are correct.  When printing a claim and viewing the preview image on the screen, click the Print icon. This will open a Print window where you can choose a printer.  Once you have selected the correct printer, you'll need to verify/adjust the "size" or "zoom" settings.

1.      Page Scaling: Needs to be set to 'None' or 'Actual Size'. 

2.      Select 'Choose paper source by PDF page size', if this is one of your options

3.      'Advanced Options' - 'Print As Image': needs to be ON - in our example this option is grayed out

4.      If there is an option to 'Print to File' it needs to be unchecked.

Step Two:

If the printer settings are correct, and alignment is still off, the software default settings need to be tweaked.

If using an office printer that everyone is using, the settings are found in:  Admin > System Defaults > General > near the bottom

If the user is using their own personal printer, they need to go to their 'My User Profile' screen by clicking their own user ID at the top of the screen. Then adjust the ‘Print Alignment Setting', as described below. Again this will only affect their printing.

Horizontal Alignment (Left/Right).  To shift the data:

·         Left - enter a positive number

·         Right - enter a negative number

·         Note:  The larger the number the further the data will move

Vertical Alignment (Up/Down) to shift the data:

·         Down - use a positive number

·         Up - use a negative number

A good rule of thumb:  If your alignment appears to be randomly out of whack (some parts good, some bad; or some high and some low) then you likely have an issue with the printer settings and need to go back to Step one.  If you can see a pattern to the alignment issue (everything is just a bit high) then you need to adjust the system settings (Step 2 above).