This Help Note describes how to update the Secure File Transfer Protocol (SFTP) password within the Trizetto Provider Solutions website. This password differs from the password for the overall Trizetto Provider Solutions website (i.e., that which enables loading of your dashboard). The SFTP password also differs from the password for showing patient eligibility on the Insurance | Primary screen (Note 1).

1.    Login to Trizetto (https://mytools.gatewayedi.com).

2.    Click the My Account tab, then Manage SFTP Password:

3.    As shown below, enter your current and new passwords, confirm the new password, then click  (Note 2):

Notes

1.    See Eligibility.pdf as needed for background.

2.    If you do not know your SFTP password Þ:

·   Click Forgot Password? and follow the prompts

OR

·   Call Trizetto Provider Solutions (800-969-3666) and ask for the password