How do I post DW, Denial Worklist or On Hold remits?

How do I post DW, Denial Worklist or On Hold remits?


How do I post DW, Denial Worklist  or On Hold remits?

We intentionally put remits in status DW or On Hold for manual review. 


From the ERA Remit Items page > Use the Status filter for DW or Hold

  • Click the Remit to access the ‘Manage Electronic Remittance Items’



  1. ‘Claim Action’ drop-down determines how remit posts; if a ‘Claim Action’ is selected, ‘Remit Status’ (6)  updates to ‘Posted’
  • Do not Post/ Transfer Balance, Post as Note/Leave Balance, Post as Note Transfer Balance or Procedure Specific
  1. [Manual Post] -opens popup to manually post        
  2. Procedure Specific- choose an action per line
  3. [Post Expert]  
  4. Drop-down to map to corrected Charge Line number
  5. ‘Change Remit Status/Worklist’:
  • ‘Posted’- ‘Claim Action’ chosen or no action taken and user wishes to mark the remit as ‘Posted’ (completed) 
  • ‘On Hold’-  Remit put in ‘Hold’ status (still needs to be managed)
  • ‘Custom Worklist’- Remit to be added to ‘Custom’ (user defined) worklist 
  • ‘Denial Worklist’- Remit to be added to ‘Denial’ (system defined) worklist
  • ‘Old System’- Charge generated from Old Practice Management 
  1. [Save]
  1. Hyperlinks to ‘Patient’
  2. ‘Encounter’ 
  3. ‘Reference Batch’
  4. ‘Receipt’
  5. Remit Status - if DW or On Hold see Note below for details 
  6. Link to ‘Insurance Management’
  7. After Posting- visual on how the ‘Claim Action’ will affect this remit 
  8. Note- Contains system delivered reason item is on Hold or in DW, can be added to by the user