You will need to turn off the electronic filing.  There are several different ways you can turn off the electronic filing.  

Using the Electronic Filing Setup

Go to File menu, select Administration, and click on Maintain Electronic Filing Information

You will want to turn electronic filing via the Provider and Insurance Company.  First, select the Providers Filing Electronically.

Select the provider(s) and move to the Provider Excluded list.  Use the  to move individual selection or  to move the entire provider list.  

Next, go to the Insurance Companies Filing Electronically tab

Select the insurance company(s) and move to the Companies Excluded list.  Use the  to move individual selection or  to move the entire provider list.  

Under the Electronic Activation tab, turn the Electronic Filing Status to Inactive.  Click Ok when finished.  

You should now be able to produce your paper claims.  Remember to move all provider(s) and insurance company(s) to electronic filing status and turn on electronic filing status as active.

Using the Provider/Insurance Company setup

Go to the Provider’s list

Select the Provider 

Click on Modify 

Under the Provider’s setup, uncheck Electronic Claims

Next, go to the Insurance Companies list

Select the Insurance Company

Click on Modify 

Under the Insurance Company’s setup, uncheck Electronic Claims

You should now be able to produce your paper claims.  Remember to go back into the Provider’s and Insurance Company’s setup to reactivate the electronic filing.