Office Therapy
Extracting Data from Office Therapy
Overview This document outlines the process for extracting your data from Office Therapy in advance of decommissioning the software. Customizing a Client List Report to Extract Data This will provide raw data in a format that is editable and/or able ...
Changing the Trizetto SFTP Password on website and in Office Therapy
This Help Note describes how to update the Secure File Transfer Protocol (SFTP) password within the Trizetto Provider Solutions website. This password differs from the password for the overall Trizetto Provider Solutions website (i.e., that which ...
Office Therapy - 2310B NM1*82 needs to be on the electronic claim
If 2310B NM*82 (rendering loop) needs to be on the claim as well, even if the NM1*77 is the same: Go into Provider's Setup HCFA Details Tab Create a Rule for that Insurance Company Set it to Company
Office Therapy - How to extend the Calendar Time
While in the Office Therapy calendar, right click within the calendar and select Calendar Properties Under Time Scale, change the Beginning of Day and End Of Day
Office Therapy - Adding, Deleting, and Modifying Place of Service Codes
To s Log into Office Therapy Under View, select Place of Service Codes To Add Place of Service Codes Click on Add Enter the code and description. Once finished, click ok To Delete Place of Service Codes: Select the Place of Service from the list and ...
Office Therapy - unable to export information to QuicDoc
The Office Therapy data exchange allows patient demographics, provider demographics, insurance company, and referral source to be linked with QuicDoc. If QuicDoc was moved to a new server, this data exchange link will be broken therefore it will ...
Office Therapy - System NULLReferenceException Error
See the attached Document for overcoming the System NULLReferenceException Error when trying to produce a Claim in Office Therapy. This issue has come up with customers that may be new to Claims Manager (5010). If you click on "Produce Claims" ...
Office Therapy - version 12.0.12 update
This update must be ran on all workstations otherwise other workstations will receive an error message. If you have QuicDoc, please see QuicDoc Pro - version 12.0.3 update. QuicDoc will need to be updated at the same time. Please remember that ...
Office Therapy - new Psychological Testing codes
Psychological and Neuropsychological testing codes has changed on January 1st, 2019. With the new codes, it might require a different practice of billing claims. For more information on the new codes, please visit APA’s website by click here. All ...
Office Therapy- crashes without messsage when entering zipcodes or clicking on Tab control
Problem: Office Therapy crashes with no error or explanation when entering a zip code in the client setup and moving to the next field, and/or when clicking tabs on the Tab control in certain screens. Cause: The Antivirus may be blocking certain ...
Office Therapy - What clearinghouses accept claims generated by Office Therapy?
Any Clearinghouse that is HIPPA compliant will accept claims through Office Therapy. However, some Clearinghouses have specific requirements. TheraManager DocuTrac has partnered with Gateway EDI to assure more efficient and effective processing of ...
Office Therapy - Use Audit Log to Track Activity
By default, the Audit log is enabled. With the Audit log security feature, you can track and audit activities in Office Therapy. Any additions, changes, and deletions, as well as viewing of information can be tracked. When enabled, the audit log ...
Office Therapy - Trailing and Leading Spaces Can Cause Claim Rejections
A claim rejection will occur if a field contains an extra space either in front of or following the data. Trailing and leading spaces occur when the space bar is pressed before or after entering data. Many clearing houses will not accept electronic ...
Office Therapy - Statement Options in Office Therapy
Simplify Statements in Office Therapy Office Therapy statements can range from simple to complex, depending on your client’s needs and your preferences. Under the Bill Setup tab in Client setup, you can choose from 3 Format options: Basic, Your ...
Office Therapy - Reproducing claims that have already been marked as filed
By using Office Therapy’s Claims Manager you can easily reproduce any claims that have already been “marked as filed.” When this specifically pertains to secondary claims please follow these steps: Open Claims Manager. The below examples shows how ...
Office Therapy - Removing Client Diagnosis from a Bill
Preventing the Client Diagnosis from Appearing on Bills The attached document shows you how to prevent the Client Diagnosis from showing on a Bill. By default the box is checked. This must be done for each Client. Open the Client Record ...
Office Therapy - Refile a claim/Frequency Type Code
Open Claims Manager, click on Produce Claim. Use the date, insurance companies, clients, and rendering providers tab to filter. Click on the Advanced Tab and select Include charges that were already marked as filed. Click on Show Charges To Be ...
Office Therapy - Procedure code is invalid (Loop 2400)
Please note the below screenshots may differ than your Office Therapy which depends on your version however the steps on resolving the procedure code has stayed the same. Possible Rejection Message: Procedure Code is invalid This rejection usually ...
Office Therapy - Preparing for ICD-10 with Office Therapy
Beginning October 1st, 2015, all claims with a Date of Service of October 1st or later must be submitted using ICD-10 diagnosis codes. Here is what you will need to do: 1. You must be running Office Therapy version 11.6.1 or higher to file claims ...
Office Therapy - Setting Up a CPT Code with a Modifier
Click on View menu. Select Procedure Codes Click on Add button Enter the Procedure Code name and Description Recommendation: You do not need effective and expiration dates. This is a user preference. Click on View menu. Select Charge Types. Click ...
Office Therapy - Setting up a New Procedure Code
Click on View menu. Select Procedure Codes. Click on Add button Input a Procedure Code and description for the CPT code. The effective and expiration date fields are optional. Click Ok when finish.
Office Therapy - Setting Up a New CPT Code
Please Note: If this is a brand new Charge Type you will need to add a new Procedure Code. To add Procedure Codes, see our KB article Office Therapy - Setting up a New Procedure Code Click on View menu. Select Charge Types. Click on Add button ...
Office Therapy - PQRS Reporting
Can I report PQRS codes on my claims? The short answer is Yes, you can add these codes as another Charge Type without any monetary value. If you need assistance with creating Charge Types, please click here. For example, this would be the Charge ...
Office Therapy - Nullable Object Error Processing Claims
Problem: When processing claims using the Claims Manager, an error is generated stating "System.InvalidOperationException: Nullable object must have a value." If you are running Office Therapy version 11.5.6 and up, you will see something like this: ...
Office Therapy - Missing diagnosis code message in Claims Manager
If an error message that states Missing ICD Diagnosis pointer or codes appears when trying to process a claim in Claims Manager. Make sure to retrieve the patient(s) name before closing out of the error. Also, in the claim queue list, make note of ...
Office Therapy - Managing and Reporting Insurance and Provider Rates
Set Allowed Benefits for Insurance company Go to the Insurance View, select the company, and select the Rate Card tab. Select the Service or CPT and enter the Allowed benefits (what the insurance company allows – e.g for a 90834 the allowed is $100 ...
Office Therapy - Invalid Subscriber ID (Loop 2010BA)
Possible Rejection Messages: Subscriber and subscriber id not found Subscriber's Member ID number must be 9 or more numeric Member ID is Invalid Please make sure the subscriber ID setup in Office Therapy is exactly as it appears on the card. That ...
Office Therapy - Invalid REF Segment in 2010BA
Issue: Error in loop 2010BA REF02 is missing or invalid Subscriber secondary ID missing Subscriber SSN/ID/Policy # missing This is caused by the “Type” located to the right of “Secondary Subscriber ID”—on the client insurance setup having a value, ...
Office Therapy - Insurance name not showing in box 9d or box 32
If information from box 9d or box 32, the field might exceeds the character limit. Per NUCC, these fields has a character limit. In our software, we have extended some of these fields by 2 to 3 characters. It is recommended if the information is ...
Office Therapy - ICD-9 and ICD-10 Diagnosis Code Locations in Office Therapy 11.5.x
This document shows you where to find the ICD-9 codes that are used in Claims Processing in Office Therapy 11.5.x. When processing Claims, Office Therapy is pulling the ICD-9 Diagnosis codes from the “Purple Box” See example below. You have to open a ...
Office Therapy - How to Setup Groups for Group Therapy Appointments
Select Groups from the View menu Click Add Group Enter a Group Name, Leader, CPT or Service Code. By default, the Group is Active. Once you have setup the group, you can add clients. Click Add members on the Therapy Groups screen. Add members and ...
Office Therapy - How to setup Authorization in Office Therapy
Go into the Patient’s setup and Insurance tab. Under Manage Care Contracts, right click and select Add Contract. You can also modify a contract that is there, delete a contract, or recalculate balances. Fill out the information. Once done, ...
Office Therapy - How to set the claim filing indicator
The claim filing indicator needs to be setup for each patient. Select the patient and click on Modify. Click on the Insurance tab Under the Claim Filing Indicator, select the drop down and choose which indicator for your insurance. Once finish, ...
Office Therapy - How to set Box 29 to not print patient or insurance payments
Click on Insurance Companies under View Select the Insurance Company and click on Modify Click on the HCFA Details tab Select the drop down menus next to both primary and secondary and click on the option you need.
Office Therapy - How to save a re-produced bill or walkout statement to PDF
On the Bill Customization Option screen, click Finish. The Preview of the statement will show. You have two options. The Print button will allow you to print which also has the option to use the Microsoft to PDF or Microsoft XPS Writer. The Send ...
Office Therapy - How to reorder columns
Left mouse click on the column heading. While holding down on the left mouse key, drag the column to a new location. Make sure to keep the hand pointer hovered over the column heading when move the column otherwise the column will not move. Once ...
Office Therapy - How to produce a paper copy in version 12
A new feature allows the user to produce paper claims for primary insurance and secondary insurance if only the primary insurance was posted via the ERA Dashboard or the Paper EOB Dashboard. Otherwise, the user will need to turn off the electronic ...
Office Therapy - How to filter clients in Office Therapy
You can create filtered lists of clients in Office Therapy. For instance, you can create a list of clients with a balance, or who see a specific provider, or have a specific primary insurance company. To create a filtered list: Go to the Clients View ...
Office Therapy - How to File Insurance Claims using the ICD-10 Diagnosis Codes
When ready to file your claims using ICD-10, Office Therapy must be upgraded to ICD-10 Mode. This requires Office Therapy version 11.6.0 or higher. 11.6.1 or higher is recommended. IF YOU ARE RUNNING VERSION 11.6.1 OR HIGHER: You will not need to ...
Office Therapy - How to Do A Simple Refund on an Overpayment
How to Do A Simple Refund on a Client Over-payment In this case, the client has made a payment in excess of the amount charged resulting in an unallocated amount. You have entered a client with a standard charge of, say $120. The client does not have ...
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